Refund Policy
Last updated: June 2, 2026
Subscriptions
Subscription refunds are reviewed manually. If you request a refund soon after purchase and have not materially used the workspace, we may refund the paid amount minus non-refundable payment processor fees, taxes, or currency conversion costs where those costs are not returned by the processor.
Automation credits
Unused credit packs may be eligible for review. Credits already consumed by workflow runs are generally not refundable because the digital processing has already been provided.
Generated outputs
Generated summaries, plans, checklists, and reports are digital outputs. Customers should review generated outputs before relying on them and should report product issues promptly.
Product access issues
If a paid customer cannot access the workspace because of a verified product issue, AgentGrid may provide account support, replacement credits, or a refund subject to payment provider constraints.
How to request a refund
Contact AgentGrid through the website or reply through the payment provider receipt channel. Include the workspace email, payment receipt, requested outcome, and reason for the refund request.
Review timing
Most refund requests are assessed within five business days after we receive enough information to identify the payment and workspace.